Walsh Wireless

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General Questions

Q: What is a BSP? A: Sprint Business Solution Partners (BSPs) provide value-added services to meet the needs of Sprint business customers, when requirements are outside the normal scope of Sprint’s offerings. Q: What is the benefit to using Walsh? A: Viewed truly as a complement to the Sprint sales/support team, Walsh enables Sprint to deliver on projects and requests that are considered “out of the box” for Sprint. Q: What is my cost if I use Walsh to handle my account? A: All core Walsh services are free of charge. Walsh is an authorized sales arm for Sprint Corporation and is paid on sales (new subscribers, upgrades, data, etc.). Q: What is teaming? A: “Teaming” is a program that Sprint implemented in which the Sprint local market sales representatives are able to leverage a BSP in order to deliver on customer requests outside the normal scope of Sprint’s offerings. Q: Is Walsh a “teaming” Business Solutions Partner? A: Yes, Walsh is a “Teaming” BSP. Walsh has the unique ability to further enhance the customer experience through advanced services and solutions, in collaboration with Sprint’s Direct Sales force. To learn more about “teaming” with us, please contact your local Walsh representative or local Sprint Indirect Channel Manager. Q: Who is my local Walsh representative? A: To find out, please email info@walshwireless.com. Be sure to include your name and phone number, and use “Walsh Rep Request” as your subject. You’ll receive a reply shortly. Q: How do I engage Walsh? A: Don’t be shy. Simply contact your local Walsh representative or local Sprint Indirect Channel Manager. Q: Which regions does Walsh support? A: Walsh’s commitment to the Sprint channel has no geographic limitations.

Services/Support Questions

Q: What services does Walsh offer? A: Walsh offers:

Streamlined, advanced online procurement, with centralized order placement and a single point of contact
Program management, a “one-stop shop” for account, channel, and project management
Large-scale project management, including device provisioning, aircard deployments, QA, and testing
Custom web site creation and hosting
National roll-out implementation services
Implementation, leveraging our “ecosystem” of partners

Q: Does your procurement web portal integrate with other spend management software (e.g. Ariba, SAP)? A: Yes. We can build a custom API with existing procurement systems. This API allows employees to purchase new activations, upgrades, and replacements through their usual means. Each order will move seamlessly from its existing system into ours for placement, then will move back into the procurement queue to be assigned the appropriate funding, usually via a PO. At that point, it will be processed using the correct approval information. Q: Does Walsh facilitate the ordering of upgrades/replacements? A: Yes. This can be done via our online web portal or via phone call or email. The web portals are designed to support ordering of upgrades, replacements, and new activations. Our web portal provides a one-stop shop for all your account needs, including:

Orders
New activations, upgrades, replacements, and accessories
Account support via online forms
Account modifications (rate plan changes, user name changes, etc.)
Troubleshooting
Swaps
Warranty replacements
Customized form for specific account support needs
Online access to review ‘status’ of each order for tracking needs

The web portal can provide security for your corporate account via password protection or integration. It prevents incorrectly-placed orders due to customization of available products and product options built to suit the company’s needs, and adds a layer of review before each order is processed in the Sprint systems. Q: Do I have to order new/upgrade devices via the web portal? A: No. The web portal is created to provide an extra level of support for your corporate account. You may always utilize our toll free numbers or direct email addresses to process any type of requests. A direct point of contact will be assigned to handle your account and their toll-free number and email address will always be available. Q: Do I have to request account modifications via the web portal? A: No. The online Account Support Forms are there to facilitate any requests by only asking for the necessary information needed to process. You may always utilize the toll free number and direct email address provided to you on your web portal. Q: Does Walsh offer a buy back program? A: Yes. We have a website and a toll free number to help support buying back any old/used equipment that is no longer of use. We can provide instant quotes if provided the device type. A prepaid shipping envelope will be mailed to the correct location and upon receiving the equipment a check will be mailed to you. Q: Who do I contact for customer support? A: We provide each account a direct toll-free number and email address that can be contacted for any customer support needs. There will also be a link on each web portal to submit a ‘contact us’ form. Q: What levels of security does Walsh provide? A: We takes security very seriously. All of our web portals are https secure. We do not keep records of any secure information (SSN, credit card number, etc.) Our web portals are password-protected or integrated to protect any modifications being made to your account that you did not approve. Q: What types of reports are available and how often will I receive those reports? A: Walsh can provide a login to our online website that will log all of the activity we process for your account. Every transaction that is processed either by phone, email or the web is recorded and accessible via this website in real-time. You may also download csv files containing all of the reporting information in any chosen time frame.