Managing the Details of Mobility
Running a far-flung enterprise is a complex undertaking. But tending to its supporting infrastructure is not typically a core function of a mission-focused organization. This task is often best left to others, and that’s where Walsh Wireless comes in.
We specialize in managing all the back office details associated with designing, provisioning and maintaining the wireless assets and mobile services critical to the enterprise. Outsourcing these details to us sharpens an organization’s effectiveness by ensuring that all in-house resources focus on its core mission.
We approach our task with the objective of delivering a 5-star experience. Since inception, Walsh Wireless has been committed to superior customer service. We liken the level of care we offer to the white glove treatment you’d expect from the world’s most exclusive hotels. Think of us as your concierge who will manage all the behind-the-scenes details to ensure that your people have the right mobile equipment, applications and services necessary to achieve your mission.
Catering to the Needs of Enterprises
No matter the objective of your organization, we cater our services to your needs. Whether you are a corporate, governmental, educational or not-for-profit enterprise, we help you embrace the Sprint-powered network with the right mix of devices, services and applications and life cycle management support to provide you a worry-free experience. The suite of professional services, from pre-sale planning and procurement to post-sale implementation and support, are designed to improve wireless operations, ordering, and fulfillment.
Systematic Approach to Customer Care
Walsh’s unique full life cycle management support is enabled by a highly efficient proprietary platform that we continue to enhance to meet the needs of clients and partners. With our sophisticated customized Web portal, you are able to initiate a host of transactions that are tailored for your organization and individual job functions. Here’s where you can place orders for devices and Sprint rate plans within pre-set parameters, so you can maintain tight control on inventory and expenses. No need to worry about disrupting your existing processes, because our platform can be integrated into any standard enterprise system for managing procurements.
The power of our platform is complemented by the skill and level of care provided by our tech team and account specialists. In addition to ensuring that devices are properly provisioned, staged and tested prior to delivery, Walsh’s standard of care requires a response to phone and email inquiries within a 2 hour window. Our people perform first-level triage on Sprint network issues. Account specialists dedicated to your organization help you in a variety of routine life cycle requests, from researching billing, handling equipment swaps and initiating service transfers. They even help you take advantage of our buy-back program, under which you might be able to collect cash, or, at minimum, ensure that retired inventory is disposed of in an eco-friendly way.
Technical and Sales Support for the Sprint Channel
As an exclusive Sprint Business Partner, Walsh Wireless understands the challenges of serving enterprise accounts with unique needs. With our network of third party value-added technology and product providers, we have the expertise and resources you can tap in helping design the optimal Sprint-enabled solution to advance your clients’ mission.
We do this in the following ways:
Channel Seminar Program
- Our exclusive Walsh Sprint Channel Seminar Program is available to assist Sprint sales and sales support employees gain knowledge they can use to better serve customers with innovative offers and incentives
Advanced Implementation/Delivery Services
- Walsh’s EcoNET affiliate of partners provides Sprint with a turnkey solution comprised of hardware, software, system integration/engineering, and project management expertise for creating custom wireless voice, data and multimedia offers. Working with Sprint account teams, Walsh has developed a growing suite of applications, ranging from digital signage to asset tracking and location based services.
If you are a Sprint account executive, click here to learn how Walsh Wireless can assist you in better serving your clients and deepen their relationship with Sprint.
